Be accurate
Keep availability, pricing, location, language and cancellation terms correct, and provide accurate booking and attendee details.
Community Guidelines
Book and host with clarity and respect.
These standards apply to customers, hosts and team members across every booking and interaction on SPOT.
A safety concern?
Report itSend the booking reference and relevant details to the review team.
Core standards
Four simple standards that protect everyone.
Accounts or listings may be restricted while risk, complaints or possible violations are reviewed.
Be respectful
Harassment, threats, discriminatory abuse, impersonation and deliberate disruption are not allowed.
Use booking and payment properly
Do not bypass required platform steps, falsify payment status, misuse entry codes or access another person’s booking.
Report serious problems
Use SPOT support for platform issues and local emergency services when there is immediate danger.
Book with accurate information.
Review the time, location, requirements and cancellation policy, and protect private management or joining links.
Deliver what was listed.
Keep availability, pricing and service details accurate, and handle changes, cancellations and customers clearly.