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How it works
For hosts
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Guides and support
When you book
Booking guide
Find availability, review booking details and manage an existing booking.
Find a booking
Open a guest booking with its reference and your email or phone.
Cancellations and refunds
When you can cancel and how refunds are worked out.
When you host
Host guide
Set up your account, publish listings and manage bookings and payments.
Host pricing
Plans, commission and what appears in your earnings.
Verification policy
What you may be asked for before paid bookings open.
Payout policy
How host earnings are paid out.
When you need help
Help Centre
Find a booking or read common questions.
Trust and safety
Verification, booking protection and reporting.
Community guidelines
What we expect from customers and hosts.
Contact support
Send a request and get a case reference.
