Trust and safety on SPOT
SPOT combines host verification, protected booking details and traceable payment records.
Emergency situations
SPOT is not an emergency service. Contact local emergency services first in immediate danger.
Then report the matter to SPOT with the relevant booking information.
How SPOT reduces risk
No single check can guarantee every booking. SPOT uses several controls to reduce risk and keep important activity traceable.
Host verification
Hosts may need verified contact details and identity or business documents before they can offer certain services.
Protected booking details
Management links, joining details and sensitive payment information are kept away from public pages.
Traceable booking records
Booking, payment, refund, support and check-in activity stays connected to the same record.
Review and enforcement
Reports can be reviewed and listings or accounts can be restricted when required.
If something goes wrong
Pause
Do not continue if the service appears materially different or unsafe.
Document
Keep the booking reference, messages, amounts and suitable evidence.
Report
Use SPOT support or local emergency services when necessary.
Follow up
Keep the case reference so the outcome can be tracked.
Need to report a concern? Include the booking reference and relevant details.
Open a reportRules for everyone
Booking safety
Review listing details, use approved payment channels and protect private access links.
If a booking appears materially different, unlawful or unsafe, stop and report it.
Prohibited conduct
Fraud, impersonation, harassment, discrimination and unsafe services are prohibited.
Payment evasion, unauthorised access and misuse of personal information are also prohibited.