Verify who is hosting
Hosts may need verified contact details and identity or business documents before they can offer certain services.
Trust & Safety
Confidence starts before you book.
SPOT connects host verification with protected booking details and clear payment records.
Support tools give you a clear path when something goes wrong.
Layers of protection
Trust takes more than a badge.
No single check can guarantee every experience. SPOT uses several layers to reduce risk and keep important activity easier to trace.
Keep private details private
Management links, joining details and sensitive payment information are kept away from public pages.
Keep the booking traceable
Booking, payment, refund, support and check in activity stays connected to the same record.
Act when something goes wrong
Reports can be reviewed, listings or accounts can be restricted and important decisions can be recorded.
When something feels wrong
Know what to do next.
Pause
Do not continue if the service appears materially different or unsafe.
Document
Keep the booking reference, messages, amounts and suitable evidence.
Report
Use SPOT support or local emergency services when necessary.
Follow up
Keep the case reference so the outcome can be tracked.
Use good judgement
Review listing details, use secure payment and protect private links.
Stop if anything appears materially different, unlawful or unsafe.
Prohibited conduct
Fraud, impersonation, harassment, discrimination and unsafe services are prohibited.
Payment evasion, unauthorised access and misuse of personal information are also prohibited.
Emergency situations
SPOT is not an emergency service. Contact local emergency services first in immediate danger.
Then report the matter to SPOT with the relevant booking information.