How can we help?
Open a booking, find an answer or contact support.
Popular help topics
Change or cancel a booking
Review the options available for your booking.
Payment or refund
Check a payment, charge or refund.
Join an online session
Open your booking for access details and the session link.
Host support
Account, listings, availability and bookings.
Report a safety concern
Report unsafe, misleading or prohibited activity.
Booking questions
Can I book without creating an account?
Yes. Choose an available date or time, enter the required details and complete payment where needed. SPOT then gives you secure access to manage the booking.
How do I receive my ticket or access details?
Card-paid and free bookings receive an active QR ticket immediately. Pay-at-venue bookings receive a payment-due QR until venue staff record payment.
What do I get after my booking is confirmed?
You receive a booking number and the details for your booking. If venue check-in is used, your ticket also includes a QR code. At check-in, show the QR code or booking number.
How does location affect what I see?
SPOT prioritises nearby physical services. You can search another supported city whenever you need to, while online sessions are not ranked by distance.
Can I cancel or request a refund?
Use the secure Manage Booking link. Eligibility depends on the listing policy and applicable consumer rights. Approved refunds return through the payment provider to the original payment method.
Can I book more than one place?
Yes, when the host allows multiple places. The available quantity is shown before payment. Eligible group bookings may use one QR pass for the group.
What if I pay a host outside SPOT?
Payments made through SPOT are recorded on the platform and can be reviewed by our support team. Payments made directly to a host outside SPOT are not covered by SPOT's payment records, refund process or dispute support, which may limit our ability to investigate or resolve an issue.
How are online sessions delivered?
Hosts specify the language, timezone, platform and access instructions. Private joining details are released securely after confirmation.
What happens if a listing is inaccurate or unsafe?
Do not attend or continue with the service if you reasonably believe it is unsafe. Contact SPOT immediately with the booking reference and relevant evidence. SPOT may pause a listing or account while reviewing the report.
Host questions
How does a host receive booking money?
After the booking is completed and required checks are finished, eligible host earnings are prepared and sent through the approved payout process.
Does a host approve every card payment?
No. Successful card payments are verified automatically. SPOT confirms the booking after secure payment verification.
Can entrance scanning work without internet?
Yes. Hosts can download an encrypted event package and attendee list before entry. The scanner validates downloaded QR tickets and records check-ins locally until synchronisation is available.
When is QR check-in used?
QR check in is available for classes, workshops and shared spaces where attendance tracking helps. Private appointments do not have to use it.