Customer guide

From finding a SPOT to showing up ready.

A simple guide to choosing, confirming and managing your booking.

Find what fits

Search nearby, online or in another area. Compare the time, price, language and cancellation terms before you choose.

Choose your time

Pick an appointment, a session, the number of places you need or a reservable time block. Your place is confirmed when the booking is completed.

Confirm your booking

Free bookings can confirm immediately. For paid bookings, confirmation follows secure payment verification.

Manage your booking

Use your account or private booking link to check details, make available changes, cancel or request an eligible refund.

Show up ready

Follow the arrival or online access instructions in your booking. If entry tracking is required, your booking will include the right access code.

Already booked?

Manage your booking