Last updated: 7 August 2026This page explains the current SPOT workflow and should be read together with the applicable terms and law.
Customer cancellation
The policy shown before payment governs refunds with mandatory rights. SPOT keeps the cancellation and refund records separately.
Host cancellation
A host cancellation starts the full-refund flow, invalidates entry passes, closes inventory and stops payout eligibility.
Rescheduling is not silent cancellation
Hosts must notify customers of a material time change. Customers may accept it or request an eligible refund.
Need help?
Contact SPOTContact SPOT and include the relevant booking or account reference when available.